Shipping Policy
Thank you for shopping with us. This page explains how we process, ship, and deliver your order.
Order Processing Time
All orders are processed and dispatched within 1–2 business days after your payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once your order has been shipped, the estimated delivery time is 7–12 business days.
Delivery times may vary slightly depending on your shipping address, peak periods (such as holidays or sales), and any unexpected delays from the carrier.
Order Tracking
As soon as your order is shipped, you will receive a shipping confirmation email, which may include a tracking number (when available) so you can follow your package’s journey.
Shipping Fees
Any applicable shipping fees are displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website or at checkout.
Delayed or Missing Orders
If your order has not arrived within 12 business days after shipment:
- Check the tracking information provided in your shipping confirmation email.
- Make sure the carrier has not left a delivery notice or attempted delivery.
- Contact us via our Contact page with your order number so we can investigate the issue with the carrier.
Incorrect Shipping Information
Please double‑check your shipping details before placing your order.
If you notice an error after checkout, contact us as soon as possible. If your order has already been dispatched, we cannot guarantee address changes or free reshipment.
Returns and Damaged Items
If your item arrives damaged or defective, please contact us within a reasonable timeframe with your order number and clear photos of the product and packaging. We will review your case and provide a suitable solution in line with our refund or replacement policy.
Contact
If you have any questions about shipping, feel free to reach out to us through our Contact page.